Delivery & Return Information

Delivery Schedule

We aim to despatch your order in 1 to 2 working days, however during busy periods our picking and packing time may be 3-4 days. Please allow picking and packing time plus the time taken for your chosen delivery method before progressing your order.  

Once your order is despatched you will receive an email from us to include all relevant information to the delivery. Please note that Royal Mail tracking numbers beginning with 'AAA' represent the consignment number only. In this instance your parcel can not be tracked / traced online. 

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT/Tax Charges

UK VAT is applicable as follows at the standard rate of rate, being 20%

VAT will be charged on all deliveries within the UK.

VAT will be charged on deliveries within the EU, unless ordering as a *registered EU businesses and if a valid VAT number is provided. *Please note, an application form must be submitted in advance of a first order,  to enable VAT verification.  Link to application form.

VAT will not be charged to customers outside of the EU. 

Free Postage on orders over £75 excl. VAT. 

 UK Mainland & Northern Ireland Excluding VAT Including VAT  Notes
 Forgot something? Letter Post Option available for very small orders
 Large Letter Post
 2-3 Working Days
 £1.25  £1.50  Not available on orders over £9.99
 Economy
 1st Class Post
 2-3 Working Days
 £2.99  £3.59  Not available on orders over £75.00
 Standard
 Royal Mail 'Signed For' Delivery Service
 Insured to the Value of £30
 2-3 Working Days
 £3.99  £4.79  Not available on orders over £150
 Premium
 Courier Service (Monday - Friday)
 Fully Insured
 1-2 Working Days
 £9.99  £11.99  Available on all orders
 See paragraph 'Anodised Titanium' for exceptions  
 Express Next Working Day Before 1pm
 Guaranteed Next Working Day Service
 1pm cut-off daily
 Fully Insured
 £12.99  £15.59  Available on all orders
 Saturday Delivery
 1pm Friday cut-off
 Fully Insured
 £14.99  £17.99  Available on all orders

 

 UK Off Shore & Europe  Excluding VAT  Including VAT  Notes
 Economy
 1st Class Post
 Approx. 7 Working Days
 £5.99  £7.19  Not available on orders over £75
 Standard
 Air Mail 'Signed For' Delivery Service
 Insured to the Value of £30
 Approx 5 Working Days
 £9.99  £11.99  Not available on orders over £150
 Premium Within EC
 Courier Service (Monday - Friday)
 Fully Insured
 2-4 Working Days
 £19.99  £23.99  Available on all orders
 Premium Outside EC
 Courier Service (Monday - Friday)
 Fully Insured
 3-5 Working Days
 £49.99  N/A  Available on all orders

 

 USA  Excluding VAT  VAT  Notes
 Economy
 Air Mail
 Approx 14 Working Days
 £7.49  N/A  Not available on orders over £75
 Standard
 Air Mail 'Signed For' Delivery Service
 Insured to the Value of £30
 Approx 5 Working Days
 £9.99  N/A  Not available on orders over £150
 Premium
 Courier Service (Monday - Friday)
 Fully Insured
 2-4 Working Days
 £22.50  N/A  Available on all orders

 

 Canada & Rest of World Excluding VAT VAT N/A  Notes
 Economy
 Air Mail
 Approx 14 Working Days
 £7.49 N/A  Not available on orders over £75
 Standard
 Air Mail 'Signed For' Delivery Service
 Insured to the Value of £30
 Approx 7 Working Days
 £19.99  N/A  Not available on orders over £150
 Premium
 Courier Service (Monday - Friday)
 Fully Insured
 2-4 Working Days
 £49.99  N/A  Available on all orders

 

Anodised Titanium

Our Titanium undergoes an additional polishing process before anodising which is why it may take up to 1-2 additional days to dispatch your order.

Returns Policy

Firstly please call 00 44 (0)1684 851940 for a returns reference within 7 days of receipt. All returns must be accompanied by a returns form which can be downloaded below. No goods will be accepted without a returns reference and form.

Download Returns Form - Returns From Within The UK

Correctly Supplied Goods

Kits may be returned if complete, in a re-saleable condition and have not been fitted.  A refund, credit or exchange will be issued as requested.  Please contact Pro-Bolt in advance in order to obtain a returns reference.  Please note your returns reference on your returns form and enclose with the goods.

Incorrectly Supplied Goods

A full refund or exchange is offered for goods that are incorrectly supplied or faulty. This applies if Pro-Bolt have supplied goods that do not fit or have provided incorrect product fitment information.

Inside the UK & Northern Ireland
Please use our Freepost Address

Outside the UK & Northern Ireland
Please use our Standard Returns Address & standards postal service and Pro-Bolt will refund your carriage costs.

Standard Returns Address
(requires carriage to be paid)
Returns
Pro-Bolt Ltd
Severn Drive
Tewkesbury Business Park
Tewkesbury
Glos
GL20 8SF
UK

Freepost Address
(no carriage costs required)
Returns
Pro-Bolt Ltd
FREEPOST SWC4834
Severn Drive
Tewkesbury Business Park
Tewkesbury
Glos
GL20 8SF
UK

Please note that should the incorrect address be used Pro-Bolt reserve the right the charge Freepost carriage costs.

We cannot accept responsibility for returned goods which are undelivered, please retain your proof of postage etc, you may require it in the event of a claim with your carrier.

Shortages

Please advise Pro-Bolt of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Pro-Bolt does not accept any responsibility for any labour charges incurred during fitment or removal of goods whether allegedly faulty or incorrectly supplied.

We are always available for product and fitting consultation. Please ask prior to fitting should you have any queries or questions.