Delivery & Returns
Delivery & Returns
Shipping options and rates for orders placed on Pro-Bolt UK. For the best rates and fastest delivery, order from your regional store.
Pro-Bolt Worldwide
Order from your regional site for the best shipping rates & fastest delivery.
Shipping Rates
| Service | Delivery | Ex VAT | Inc VAT | Max Order (inc VAT) |
|---|---|---|---|---|
| Royal Mail | ||||
| Royal Mail Standard | Up to 10 working days | £2.49 | £2.99 | £25 |
| Royal Mail Signed For | Up to 10 working days | £3.50 | £4.20 | £40 |
| InPost 7 days a week | ||||
| To Locker Find your nearest InPost locker Paying with Apple Pay or Amazon Pay? See note below | 2–4 days | £4.16 | £4.99 | £150 |
| To Home | 2–4 days | £4.99 | £5.99 | £150 |
| FedEx Monday to Friday | ||||
| Express Order before 13:00. Fully insured. | Next day | £9.99 | £11.99 | Unlimited |
| Before 12pm UK Mainland only. Order before 13:00. Fully insured. | Next day | £14.99 | £17.99 | Unlimited |
Paying with Apple Pay or Amazon Pay? These payment methods can’t be used to choose a locker, so InPost To Locker deliveries are sent to the InPost locker nearest your delivery postcode. To choose a specific locker, use the standard checkout instead.
| Service | Delivery | Price | Max Order |
|---|---|---|---|
| International Standard | Approx. 7 days | £6.00 | £75 |
| Tracked Air Mail Fully insured | Approx. 5 days | £10.00 | Unlimited |
| Premium Courier Mon–Fri. Fully insured. | 3–5 days | £35.00 | Unlimited |
| Service | Delivery | Price | Max Order |
|---|---|---|---|
| Standard Air Mail | Approx. 14 days | £12.00 | £75 |
| Premium Courier Mon–Fri. Fully insured. | 2–4 days | £45.00 | Unlimited |
| Service | Delivery | Price | Max Order |
|---|---|---|---|
| FedEx / Citilogistics | Approx. 5–8 days | £9.99 | £300 |
| DHL Express Mon–Fri. Fully insured. | 2–4 days | £20.00 | Unlimited |
* Delivery guarantees may not apply in all areas of the UK. Northern Ireland and some remote areas are excluded from next-day services.
Delivery Schedule
Once dispatched, you will receive a confirmation email with all relevant tracking information for your chosen delivery method.
Dispatch
We aim to dispatch orders within 1–2 working days. During busy periods, picking and packing may take 3–4 days. Please allow for this in addition to your chosen delivery method.
Tracking
You will receive a dispatch email with all relevant delivery information. Royal Mail tracking numbers beginning with ‘AAA’ are consignment numbers only and cannot be tracked online.
Lost or Undelivered Items
Royal Mail do not consider an item lost until 10 working days after the expected delivery date. We cannot send replacements for undelivered items until this time has elapsed.
Back Orders
If an item is not in stock, we will back-order it for you. You will always receive an email with the option to cancel if you would prefer not to wait.
UK VAT at the standard rate (20%) is charged on all deliveries within the UK. VAT will not be charged on deliveries outside the UK.
Our titanium undergoes an additional polishing process before anodising, which may add 1–2 days to the standard dispatch time.
Returns Policy
Please call +44 (0)1684 851940 for a returns reference within 14 days of receipt. All returns must be accompanied by a completed returns form. Goods will not be accepted without a returns reference and form.
- Call +44 (0)1684 851940 within 14 days of receipt to obtain a returns reference.
- Download and complete the returns form below.
- Note your returns reference on the form and enclose it with the goods.
- Send to the Standard Returns Address using an appropriate postal service, and retain your proof of postage.
Standard Returns Address
ProBolt Fasteners Ltd (Returns)Unit 9d, Delta Drive Industrial Estate
Tewkesbury
Gloucestershire GL20 8HB
United Kingdom
Correctly Supplied Goods
Kits may be returned if complete, in a re-saleable condition and unfitted. A refund, credit or exchange will be issued on request.
Shipping costs for UK and EU deliveries are refunded at the lowest available rate. For orders delivered outside the UK/EU, the buyer is responsible for return shipping in full.
Incorrectly Supplied or Faulty Goods
A full refund or exchange is offered for goods that are incorrectly supplied or faulty — including cases where Pro-Bolt has supplied parts that do not fit, or has provided incorrect fitment information.
Use standard postal services and retain your proof of postage. Pro-Bolt will refund your reasonable return carriage costs — please enclose a receipt.
Please advise Pro-Bolt of any shortages or carrier damage within 5 days of receipt. Beyond this time, circumstances beyond our control may prevent us from processing your claim.
Pro-Bolt does not accept responsibility for labour charges incurred during fitment or removal of goods, whether allegedly faulty or incorrectly supplied. We are always available for a product and fitting consultation — please ask before fitting.
We cannot accept responsibility for returned goods which are undelivered. Please retain your proof of postage — you may require it in the event of a claim with your carrier.
Need help with your order?
Our team is available for order queries, tracking and returns enquiries.
Contact Us