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Black Friday - 25% Off

Delivery & Returns

Free UK Shipping on orders over £50

Shipping Rates

Free UK Postage on orders over £50.
 UK Mainland & Northern Ireland & Offshore  Excluding VAT 
 Including VAT 
Notes
 Royal Mail Standard   £1.66  £1.99

 

Available on orders up-to £75.00

 

 

 Royal Mail Signed For

 

 £2.49  £2.99  
 Courier 1-2 Day Transit Time  £4.16  £4.99 T&C's apply, please contact our Customer Service Team for more details
 Next-Day Courier Service Pre-Noon (Mon - Fri) 
 Guaranteed Next Working Day Service
 Only available for orders placed before 13:00 BST
 Fully Insured
 £12.99  £15.59 T&C's apply, please contact our Customer Service Team for more details
 Express Domestic Before 9 AM (Mon-Fri)
 Only available for orders placed before 13:00 BST
 Fully Insured
 £25.00  £30.00 T&C's apply, please contact our Customer Service Team for more details
 Saturday Delivery**
 1 pm Friday cut-off
 Fully Insured
 £14.99  £17.99  Available on all orders
 **Exceptions apply. We deliver throughout the UK, but there are restrictions to delivery guarantees in some areas.

 

 Europe  Excluding VAT   Including VAT   Notes
 Economy
 International Economy
 Approx. 7 Working Days
 £6.00  £7.20  Not available on orders over £75
 Standard
 Air Mail 'Signed For' Delivery Service 
 Insured to the Value of £30
 Approx 5 Working Days
 £10.00  £12.00 Fully Insured
 Premium Courier (EC)
 Courier Service (Monday - Friday)
 Fully Insured
 1-2 Working Days
 £25.00  £30.00 Fully Insured
 Premium Outside EC
 Courier Service (Monday - Friday)
 Fully Insured
 3-5 Working Days
 £25.00  N/A  Fully Insured

 

 USA  Excluding VAT  VAT   Notes
 Economy
 Air Mail
 Approx 14 Working Days
 £8.00  N/A  Not available on orders over £75
 Standard
 Air Mail 'Signed For' Delivery Service 
 Insured to the Value of £30
 Approx 5 Working Days
 £10.00  N/A Insured to £30.00
 Premium
 Courier Service (Monday - Friday)
 Fully Insured
 2-4 Working Days
 £23.00  N/A  Fully Insured

 

 Canada & Rest of World  Excluding VAT    VAT N/A    Notes
 Economy
 Air Mail
 Approx 14 Working Days
 £8.00  N/A  Not available on orders over £75 
 Premium
 Courier Service (Monday - Friday) 
 Fully Insured
 2-4 Working Days
 £29.99  N/A  Fully Insured

 

Delivery Schedule

We aim to dispatch your order in 1 to 2 working days, however during busy periods our picking and packing time may be 3-4 days. Please allow picking and packing time plus the time taken for your chosen delivery method before progressing your order.  

Once your order is dispatched you will receive an email from us to include all relevant information to the delivery. Please note that Royal Mail tracking numbers beginning with 'AAA' represent the consignment number onlyIn this instance your parcel can not be tracked / traced online.

Lost / Undelivered Items

Please note Royal Mail do not consider an item lost/undelivered until 10 working days (Monday-Friday) after the due date of delivery.  We cannot therefore send replacements for undelivered items until this time has elapsed.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT / Tax Charges

UK VAT is applicable as follows at the standard rate of rate, being 20%

VAT will be charged on all deliveries within the UK.

VAT will be charged on deliveries within the E.U., unless ordering as a registered E.U. businesses and providing a valid VAT number.  New customers please register for an account HERE before placing your order, ensuring you enter your Company Name, Address and VAT number correctly for verification. 

VAT will not be charged to customers outside of the EU.

Anodised Titanium

Our Titanium undergoes an additional polishing process before anodising which is why it may take up to 1-2 additional days to dispatch your order.

Returns Policy

Firstly please call 00 44 (0)1684 851940 for a returns reference within 7 days of receipt. All returns must be accompanied by a returns form which can be downloaded below. No goods will be accepted without a returns reference and form.

Download Returns Form - Returns From Within The UK

Correctly Supplied Goods

Kits may be returned if complete, in a re-saleable condition and have not been fitted.  A refund, credit or exchange will be issued as requested.  Please contact Pro-Bolt in advance in order to obtain a returns reference.  Please note your returns reference on your returns form and enclose with the goods.

Incorrectly Supplied Goods

A full refund or exchange is offered for goods that are incorrectly supplied or faulty. This applies if Pro-Bolt has supplied goods that do not fit or have provided incorrect product fitment information.

Please use our Standard Returns Address & standard postal services and Pro-Bolt will refund your carriage costs. (please enclose a receipt)

Standard Returns Address (requires carriage to be paid)

ProBolt Fasteners Ltd (Returns)
Unit 9d
Delta Drive Industrial Estate
Tewkesbury
Gloucestershire
GL20 8HB
United Kingdom

We cannot accept responsibility for returned goods which are undelivered, please retain your proof of postage etc, you may require it in the event of a claim with your carrier.

Shortages

Please advise Pro-Bolt of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Pro-Bolt does not accept any responsibility for any labour charges incurred during fitment or removal of goods whether allegedly faulty or incorrectly supplied.

We are always available for a product and fitting consultation. Please ask prior to fitting should you have any queries or questions.

Lost / Undelivered Items

Please note Royal Mail do not consider an item lost/undelivered until 10 working days (Monday-Friday) after the due date of delivery.  We cannot therefore send replacements for undelivered items until this time has elapsed.